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JOB SUMMARY: This position is located at the Tickets & Travel Office, Morale, Welfare and Recreation Department, NAS Jacksonville, FL. The incumbent provides customer service to authorized patrons by promoting and selling tickets to area recreation attractions. This position also serves as a source of information relating to a wide variety of recreational and event activities both on board Naval Station and off.
Assists patrons in organizing cruises, travel and trips to tourist attractions and/or in the purchase of tickets to a variety of tourist attractions, sporting events, concerts, and other recreational activities. Provides up to date information to patrons over the telephone as well as face to face. Verifies patron eligibility for military discounts. Contacts various commercial activities and other agencies to obtain up to date information concerning pricing specials, discounts, availability, and other pertinent information. Prepares sales receipts, rings items up on cash register and collects payment for services, in accordance with standard operating procedures for cash, check and credit card handling. Responsible for personal ticket stock inventory, change fund, the depositing of cash receipts and reconciliation of cash receipts, with customer receipts and ticket inventory daily. Maintains current event files for all local events/attractions. Accepts custody of tickets from ticket custodian and obtains needed change fund requirements in the absence of supervisor. Responsible for security of equipment and ticket inventory. Assists with the group travel program of the Tickets and Travel office to administer trips. May act as trip escort responsible for the safety and coordination of the group while on the trip. Assists in maintaining overall appearance and cleanliness of the office. Performs other related duties as assigned.
KNOWLEDGE AND SKILLS REQUIRED: Minimum of 2 years of customer service and cash handling experience in a similar type position. Basic knowledge of local and Florida recreational attractions. Ability to use Office products such as Word and Excel as well as the ability to operate a computerized cash register point of sale system. Basic math and cash handling skills is needed. Must be able to follow oral and written directions. Ability to deal tactfully with persons from diverse backgrounds. Should have a record of demonstrated responsibility and organizational skills. Must present a neat, clean appearance. Must have a valid State of Florida Driver’s License.
NOTE: Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of closing date.
HOW YOU WILL BE EVALUATED: All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The Department of the Navy is an Equal Opportunity Employer where employees are respected and valued. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, contact CNIC NAF EEO Service Center: 1-866-295-0320 or MILL_CNIC_NAF_EEO@navy.mil for more information. The decision on granting reasonable accommodations will be on a case by basis.
HOW TO APPLY: All interested applicants should submit an application OR resume as well as the Declaration of Federal Employment (OF 306) (https://www.opm.gov/forms/pdf_fill/of0306.pdf) in one of the following ways:
SUBMIT VIA EMAIL(preferred) TO: JAXS_NAS_MWRJOBAPPS@NAVY.MIL
NAF Application form and Request for Military Spouse Preference form can be picked up at the MWR Personnel Office or can be downloaded from navymwrjacksonville.com under the "Jobs" tab.
BY FAX TO: (904) 542-3424
EMPLOYMENT PREFERENCE: If requesting any type of employment preference, supporting documentation must be submitted with the application/resume to prove preference eligibility. The submission of a preference does not guarantee a position as applicant still must be highly qualified with the knowledge, skills, and educational requirements of each submittal.
*If claiming Veteran's Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc). is required.
*If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, etc.) is required.
*If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
*If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
*Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
SPOUSAL PREFERENCE: Spousal Preference can be used only once to gain regular full time employment in the commuting area but may be used multiple times for flexible type position.
To prove eligibility, you must submit the following with your resume/application:
- Request for Military Spouse Preference form
- Copy of spouses’ orders that state the “Ultimate Activity” is within the average commuting distance to NAS Jacksonville.
- A copy of the marriage certificate that provides proof that marriage occurred prior to the issuance of the orders.
CONDITIONS OF EMPLOYMENT
Employment is contingent upon a successfully completed and positively adjudicated National Agency Check (NACI) or higher background clearance as required by the position or local security requirements.