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Front Desk Supervisor, Unaccompanied Housing

Announcement Number:
MWR 79-2019
Position Status:
Regular, Full Time
$18.50 - $22.00 Hourly
Areas of Consideration:
Local Commuting Area
Relocation Expenses:
Application Email:
Opening Date:
Closing Date:

Click here to view the full announcement or read below.


JOB SUMMARY:  This position is located at Unaccompanied Housing (UH) operation at NAS Jacksonville. The incumbent will manage daily operations of the front desk and experience with UH operations to include safety and emergency response procedures; knowledge of UH policies and front desk management procedures; supervisory and management experience; effective communication and customer service skills; computer skills; and experience with Enterprise Military Housing (eMH).


Ensures security of all residents is maintain at all times. Ensures residents privacy is maintain at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with customers; answering questions concerning housing facilities; and provide information about local attractions.  Provide assistance in handling customer complaints, involving management as necessary. The function of the position is to supervise front desk operations and ensure efficient assignment of Unaccompanied Housing (UH) units or rooms to maximize existing UH inventory, maintain proper key control, maintain accurate equipment inventories and manage the UH resident check-in and check-out process. The incumbent trains, instructs and supervised personnel assigned to the Front Desk both in a formal training setting as well as on the job training. Participates in hiring front desk staff, evaluates and counsels staff, completes evaluations, approves leave requests and recommends performance awards.  Ensures the front desk operated in accordance with established instructions and procedures. Ensures front desk clerks and duty-watch standers provide courteous and expeditious UH assignments in a customer oriented and responsive manner. Manages, organize and trains front desk clerks to carry out their duties and responsibilities in an appropriate and professional manner.  Maintains key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards. Providing oversight of all key inventories and accountability records related to key control.  Maintains and manages UH wait lists. Manages the preparation and submission of daily, weekly, monthly, quarterly and annual UH reports, including: occupancy, unit or room availability, utilization, inventory, etc. Ensures the accuracy of the semi-annual inventory and utilization report.  Ensures timeliness and accuracy of front desk operations, correspondence and Enterprise Military Housing (eMH) data input and reports.  Ensuring eMH reports are prepared, as required, for the daily management of UH (i.e., check-in, outstanding new resident orientation, vacant beds reports, etc.).
Keeps the front desk and lobby area clean and neat. May be required to answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the eMH and ensures the appropriate staff is notified. Approves relocating residents to a different room when required. Coordinates with tenant and training commands for required room blocks for returning air wings, incoming classes, etc. Facilitating the new resident orientation brief, if designated by the UH manager.  Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management. May be required to retrieve Lost and Found items and contact the residents regarding lost or found items. Supervises civilian (NF-02) and military personnel. Performs other related duties as assigned.


KNOWLEDGE AND SKILLS REQUIRED:  Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to front desk operations. Professional knowledge of the lodging organization, administration, policies/procedures and supervisory practices in conducting day-to-day operations. Must be skilled in the use of personal computer and various software programs including knowledge of the Enterprise Military Housing (eMH) system. Must be skilled in determining Basic Allowance for Housing (BAH) entitlements, UH eligibility and assignments requirements. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.


NOTE:  Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of closing date.

HOW YOU WILL BE EVALUATED: All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The Department of the Navy is an Equal Opportunity Employer where employees are respected and valued. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, contact the NAF HR Office. The decision on granting reasonable accommodations will be on a case by basis.


HOW TO APPLY:   All interested applicants should submit an application OR resume as well as the Declaration of Federal Employment (OF 306) ( in one of the following ways:

BY FAX TO: (904) 542-3424



NAF Application form and Request for Military Spouse Preference form can be picked up at the MWR Personnel Office or can be downloaded from under the "Jobs" tab.

EMPLOYMENT PREFERENCE: If requesting any type of employment preference, supporting documentation must be submitted with the application/resume to prove preference eligibility. The submission of a preference does not guarantee a position as applicant still must be highly qualified with the knowledge, skills, and educational requirements of each submittal. 

*If claiming Veteran's Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc). is required.

*If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, etc.) is required.

*If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.

*If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.

*Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.

SPOUSAL PREFERENCE:  Spousal Preference can be used only once to gain regular full time employment in the commuting area but may be used multiple times for flexible type position.
To prove eligibility, you must submit the following with your resume/application:

  • Request for Military Spouse Preference form
  • Copy of spouses’ orders that state the “Ultimate Activity” is within the average commuting distance to NAS Jacksonville.
  • A copy of the marriage certificate that provides proof that marriage occurred prior to the issuance of the orders.


This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
The staff member may be recalled to duty and/or required to work overtime as necessary to meet mission requirements or on an emergency basis.
Employment is contingent upon a successfully completed and positively adjudicated National Agency Check (NACI) or higher background clearance as required by the position or local security requirements.
The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

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